Warnings and Errors Errors Preventing a Build from Starting
Page 236
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• Correct condition - install model head. See “Head Replacement” (page 121) for
instructions.
Insert a support head
• Indicates that a support head has not been installed into the printer.
• Correct condition - install support head. See “Head Replacement” (page 121) for
instructions.
Model head not communicating
• Indicates that model head is not enabled/communicating. This will only be displayed when
the top cover is closed.
• Correct condition - open the top cover and unclip the head cable from the model head. Wait
a few seconds and then reconnect the head cable to the model head and close the top
cover (see “Head Replacement” (page 121) for details). If the error persists there is likely a
problem with either the head or the head cable; please contact Stratasys Customer
Support or your regional Stratasys office for further assistance (see “Getting Help”
(page 233) for contact information).
Support head not communicating
• Indicates that support head is not enabled/communicating. This will only be displayed
when the top cover is closed.
• Correct condition - open the top cover and unclip the head cable from the support head.
Wait a few seconds and then reconnect the head cable to the support head and close the
top cover (see “Head Replacement” (page 121) for details). If the error persists there is
likely a problem with either the head or the head cable; please contact Stratasys Customer
Support or your regional Stratasys office for further assistance (see “Getting Help”
(page 233) for contact information).
Model head not initialized
• Indicates that head data is not ready. This is only displayed when the printer is initializing a
newly installed head, or if the initialization process failed.
• Correct condition - wait at least 60 seconds after the error is first displayed. If the error
persists, open the top cover and unclip the head cable from the model head. Wait a few
seconds and then reconnect the head cable to the model head and close the top cover
(see “Head Replacement” (page 121) for details). If the error persists there is likely a
problem with either the head or the head cable; please contact Stratasys Customer
Support or your regional Stratasys office for further assistance (see “Getting Help”
(page 233) for contact information).
Support head not initialized
• Indicates that head data is not ready. This is only displayed when the printer is initializing a
newly installed head, or if the initialization process failed.
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