Getting Help
Page 233
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8 TROUBLESHOOTING
This chapter describes troubleshooting steps that can be performed to correct basic problems
with the F770 printer.
Getting Help
If you have a problem with your printer or the printer’s materials that is not covered in this
guide, or if you need to order replacement parts, please contact Customer Support for your
region. Contact information is available from the Stratasys website at:
http://www.stratasys.com/customer-support/contact-customer-support.
If needed, you can write to Customer Support North America at:
Stratasys, Inc.
Customer Support
7665 Commerce Way
Eden Prairie, MN 55344 USA
Before calling for service or supplies, always have the following information ready:
• Your printer’s software version (see “Software Version” (page 142) for instructions on
obtaining this information).
• Your printer’s serial number (see Figure 4 (page 15) or “System Odometers” (page 95) for
information on locating the printer’s serial number).
• Access to your GrabCAD Print workstation in order to provide a configuration file, if
necessary (see “Exporting System Configuration (.CFG) File” (page 172) for instructions
on obtaining this information).
Warnings and Errors
If the printer detects an issue that may affect a build, it will be indicated within the Notifications
Display portion of the “Build Page” (page 44). A yellow or red notification badge icon will be
displayed, depending on the severity of the warning/error, along with text indicating the
reason(s) for the warning. Touching the text on the screen will open a dialog indicating the
reason(s) for the notification, and in some cases, steps to correct the notification (see
Figure 4 (page 44)).
Depending on the type of warning/error, a notification badge icon may also be displayed within
the “Materials Page” (page 61). The Materials button will be displayed in its warning state
within the Navigation Menu to indicate the warning (see Table 1 (page 42)). Within the
Materials page a notification badge icon will be displayed over the center of the Material Status
Icon experiencing the warning/ error (see Table 7 (page 68)). Touching the notification badge
icon on the screen will open the corresponding material’s Materials Details page and provide
information indicating the cause of a warning/error (see Figure 29 (page 70)).
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