Appendix B Warranty and Repair
Equipment return instructions
WCDMA Options Version 6.20
459
Equipment return instructions
Please contact your local service center for Willtek products via telephone or web
site for return or reference authorization to accompany your equipment. For each
piece of equipment returned for repair, attach a tag that includes the following
information:
– Owner’s name, address, and telephone number.
– Serial number, product type, and model.
– Warranty status. (If you are unsure of the warranty status of your instru-
ment, include a copy of the invoice or delivery note.)
– Detailed description of the problem or service requested.
– Name and telephone number of the person to contact regarding questions
about the repair.
– Return authorization (RA) number or reference number.
If possible, return the equipment using the original shipping container and mate-
rial. Additional Willtek shipping containers are available from Willtek on request.
If the original container is not available, the unit should be carefully packed so
that it will not be damaged in transit. Willtek is not liable for any damage that
may occur during shipping. The customer should clearly mark the Willtek-issued
RA or reference number on the outside of the package and ship it prepaid and
insured to Willtek.
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