1.2.
How to contact Technical Service
For any technical queries please contact the following:
•
Telephone number +39 0331 376 762
•
E-mail: imaging.italysupport@acteongroup.com
If a technical service intervention is required it is mandatory to provide Technical
Service the following information:
•
Unit Serial Number
•
Unit firmware&driver version: MCU, CCU, HF(XCU), ASP (Acteon System
Package), AIS
•
Other software version used with X-MIND prime 3D
•
Problem description including: condition/unit-state, sequence in which the
anomaly occurs and how it can be reproduced.
•
If one or more errors messages are displayed:
-
Errors messages numbers.
-
Results of all the errors troubleshooting tests.
-
Part codes to be replaced (if required by the troubleshooting tests).
-
Additional information or data required by the troubleshooting of the
displayed errors.
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