Acteon X-MIND prime 3D ceph - Errors with Code from E500 to E505

Service Manual – Troubleshooting
SERVICE MANUAL • X-MIND prime 3D • (19) • 11/2019 • NXMPEN080A
173
9.2.5 Error with code from E500 to E505
This range of errors are dedicated to MCU – PC ethernet communication problems
due to incompatibility between ASP software and MCU firmware version and/or
ethernet hardware issues).
1. check the ethernet connection and the network card settings (see paragraph
7.7.1).
2. Power ON the unit and wait the connection to the PC-GUI. Verify the
compatibility between MCU firmware and ASP versions: update/downgrade the
FW-SW to a released/compatible configuration.
Note
Contact Technical Service to verify that the firmware and software versions
are compatible with the unit configuration.
Technical Service additional information required :
- Software logs
- MCU SD card log (see paragraph 11.2.1).