DataCard CP60 User Manual

4-22 Troubleshooting
Error
Code
Symptom Comments
• Check the magnetic stripe mechanical
assembly. Possible failed components are the
magnetic stripe head, the cable assembly, the
magnetic stripe encoder cable assembly, the
magnetic stripe control board, and the main
control board.
MS-01425 Unexpected magnetic stripe
coercivity value.
 MS_CURRENT_ERR
The coercivity value stored in the printer is out of
range. This should not happen, and indicates a
possible problem with the main control board
EPROM.
1. Using Diagnostics, change the printer's
coercivity setting.
2. Save the changes to power-on defaults. (If the
EPROM is defective, this will generate an error.)
3. Retry the magnetic stripe operation.
MS-01426 Magnetic stripe module settings
EEPROM read or write error.
 MS_EEPROM_ERR
• Try the operation again.
• Reboot the computer and printer.
• If the error continues, replace the main control
board.
MS-01427 Configuration information
passed through by the printer
driver was not accepted by the
magnetic stripe module.
 MS_CONFIG_ERR
• Check the magnetic stripe configuration settings
using Diagnostics.
• For a custom application, incorrect values may
have been sent.
MS-01428 Status request passed through
by the printer driver was not
accepted by the magnetic
stripe module.
 MS_STATUS_ERR
• Illegal command. Try again.
• Verify application is sending the correct data.
• Verify printer driver is loaded and configured
correctly.
• Check data cable connection between PC and
printer.
MS-01429 Data sent to a track does not
match the requirements for that
track.
 MS_ILLICIT_DATA_ERR
• Occurs after multiple individual track errors such
as MS 01401, MS 01402, and MS 01403 when
“display all messages” is checked in Diagnostics.
• Verify the magnetic stripe settings in the card
production application are correct and resubmit
the card for printing.
MS-01430 Control information passed
through by the printer driver was
not accepted by the magnetic
stripe module.
 MS_PASSTHROUGH_ERR
• Illegal command. Try again.
• Verify application is sending the correct data.
• Verify printer driver is loaded and configured
correctly.
• Check data cable connection between PC and
printer.

DataCard CP60 Specifications

General

Brand	DataCard
Model	CP60
Category	Printer
Language	English