163
Troubleshooting
Troubleshooting (Continued)
Error Possible Causes Solutions
• There is no picture
on monitor/TV after
connecting it to the
DVR
• Monitor/TV not detected by DVR • Power off the monitor/TV and DVR. Power on the
monit
or/TV, and then power on the DVR
• Input channel for DVR not
sel
ect
ed on monitor/TV
• On the monitor/TV, select the input channel the DVR is
connected to
• Video cable is loose or has
become disc
onnected
• Check the video cable connection to the DVR and
monitor/TV
• Video-out resolution has been
set to the inc
orrect setting
• Press and hold the Stop button on the remote control
until the DVR restarts. The DVR will reset to the default
resolution (1024x768)
• Mouse not detected
by sys
t
em
• Mouse cable is not firmly
connected to the system
• Firmly connect the mouse cable to one of the USB
ports
• Mouse is not connected to the
syst
em
• System needs to be reset • Power off the system (disconnect power cable). Firmly
connect a USB mouse t
o one of the USB ports.
Reconnect the power cable to the DC 12V port on the
rear panel.
• There is no picture
on sel
ect
ed channels
/ camera picture is
not being displayed
• Camera cables are loose or
hav
e become disconnected
• Check the camera video cable and connections
• Disconnect and reconnect the cable at the system and
at the camer
a
• Try moving the camera to another channel or use
another c
abl
e
• The image on the
DVR appear
s, but
does not have sound
• Audio cables are loose or have
been disconnected
• Check the AUDIO Input connections to the DVR
• Volume on external speakers
(not included) is lo
w or off
• Increase volume on external speakers (not included)
• The system beeps
at st
artup
• The beep at startup is normal
• The system beeps
during motion
detection
• Motion det
ection is enabled and
the alarm buzzer is activated
• Open the Main Menu and click System>Motion. In the
Buzzer drop-down, select Off. Click Apply
• I am not receiving
email notific
ations
• Email notific
ation is disabled • Ensure you have configured email notification. For
details, see “Setting up Email Notification” on page 45
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