426 U41840-J-Z125-7-76
Sending a Service Ticket
Send a service ticket to send the ticket details to an e-mail address. You can also add
optional comments to the e-mail.
I
To enable the ETERNUS CS800 to send e-mail, you must specify an outgoing e-
mail server (see "Server" on page 316).
To send a service ticket:
1. In the list of service tickets, click the ticket number.
2. Click Email at the bottom of the page.
The Email Ticket Information section displays at the bottom of the page (see
Figure 258).
Figure 258: Email Ticket Information
3. In the Email Recipient box, enter the e-mail address where you want to send the ticket
details.
4. (Optional) In the Comment box, enter additional information to send with the ticket.
5. Click Send.
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