CHAPTER 8
171
Troubleshooting
4/29/10 Rev G
web page. alignment. Seek technical
assistance.
Ink not curing
Problem Solution Notes
Are the UV bulbs beyond their
recommended life?
Replace the UV lamps. Contact Gerber Service.
The ink forms small puddles on the print
Problem Solution Notes
Is there air in the lines? Perform a purge to remove
air from ink lines.
See “Purging ink lines to
remove air” on page 102.
Are printhead nozzles misfiring? Print a test job to check
printhead performance.
Perform a Clean Heads
procedure.
See “Clean Heads Procedure”
on page 84.
Is there is a large drop of one color ink
on the print here and there?
There may be air trapped in
the line. Perform up to
three purges to push the air
out of the line.
See “Purging ink lines to
remove air” on page 102. If
you m
ust purge more than
once a week, there may be an
additional problem.
Ink mist at front left corner of material
Problem Solution Notes
Is there stray ink that has misted on the
front left corner of the material?
Upgrade the firmware to
revision F or higher.
See “Update page” on page
156.
Image easily scratches off the material
Problem Solution Notes
Was the material cleaned prior to
printing?
Follow manufacturer’s
recommended cleaning
procedures and allow
material to thoroughly dry
before printing.
See “Cleaning material” on
page 46. Most rigid material
can be c
leaned with 99%
isopropyl alcohol or IP Surface
Cleaner. Clean vinyl with
distilled water.
Is the material a Gerber-approved
material?
Use Gerber-approved
material or try High Lamp
Spec mode.
See “Lamp Spec Mode” on
page 63.
Entire print smudges when touched
Problem Solution Notes
Is the voltage from the wall out of
specification?
Measure the voltage at the
wall and ensure that it is
Contact a licensed electrician
for assistance.
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