CHAPTER 8
180
Troubleshooting
4/29/10 Rev G
Error Message Description Recommended Action
Cannot fill ink
Ink filling cannot be done due to a
problem in the ink system.
This message occurs for various
reasons including: failure to set ink
vacuum pressure, ink waste tray not
installed, an empty ink line, or a
problem in another ink component.
Check the Message Log and correct
the condition. If problem persists seek
technical assistance.
ERROR getting
choice – Set to
50%
An illegal choice for pouch setting was
detected.
This indicates a Firmware problem.
Cycle power. If problem persist, re-
load the system firmware.
ERROR: Cannot
save Pouch
Contents
Unable to save new pouch contents. Attempt to set the pouch contents
again by opening and closing the ink
drawer. Cycle power and try again. If
problem persists, seek technical
assistance.
Carriage Jam Error
Occurs when the Carriage motion is
interrupted unexpectedly. This can
happen when the Carriage hits the
material.
Move Gantry and inspect material for
visual evidence of contact. Ensure
material is adequately secured to
table, perform a Clean Heads
procedure, and repeat print.
Ink failed to drop
reservoir level.
Press ENTER to
continue
The ink level of the reservoir did not
drop when performing an ink
maintenance procedure such as clean
heads or a purge.
Press ENTER to continue. If message
displays repeatedly there is a problem
with the ink delivery system. Seek
technical assistance.
Running the control panel screen test
If there is a problem with the printer’s control panel you can run a screen test to check
operation. Run this test under the direction of a Gerber-authorized service engineer. During the
test, the screen displays all of the possible screens and messages, one after the other, in a
continuous loop.
To run the control panel screen test
1 Cycle the power to the printer. Turn off the power to the printer and wait 10 seconds.
2 Turn on the power to the printer.
3 Immediately hold down the LEFT, RIGHT and BACK keys while the control panel
LEDs are lit. When you see the word
Gerber on the screen you can release the keys.
The screen test begins and every possible screen and message will display in a
continuous loop.
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