CHAPTER 8
179
Troubleshooting
4/29/10 Rev G
Error Message Description Recommended Action
Ink Pump Error
An ink supply pump is not working
properly or connected properly.
Cycle power. If problem persists seek
technical assistance.
Ink Solenoid Error
An ink solenoid is not working
properly or connected properly.
Cycle power. If problem persists seek
technical assistance.
Ink Overflow Error
Ink has overflowed the vacuum
chamber or sensor is not working.
Check printer for leaking ink. Cycle
power. If problem persists seek
technical assistance.
Lamp Error
UV lamp or ballast is not working
properly.
Cycle power. If problem persists seek
technical assistance.
Lamp Fan Error
UV lamp fan is not working properly. Cycle power. If problem persists seek
technical assistance.
Cover Fan Error
Top cover fan(s) is not working
properly.
Cycle power. If problem persists seek
technical assistance.
Hold Down
Vacuum Error
Table or roll-to-roll vacuum is not
working properly.
Cycle power. If problem persists seek
technical assistance.
Job Size Error
Job not within valid size range. Check job at RIP. Adjust size to within
valid range and resend job.
RIP Error
There is a problem with the RIP file. Check job at RIP, re-RIP and resend
job.
Printhead Connect
Error
There is a problem with the printhead
connection.
Cycle power. If problem persists seek
technical assistance.
Canceled By User
Operation has been canceled by user. If message persists, cycle power
and/or seek technical assistance.
Multiple Boards
Not Found
Multiple Satellite Boards not found at
power-up.
Cycle power. If problem persists, see
Message Log for more details. Seek
technical assistance.
Ballast Board Not
Found
Ballast Board not found at power-up. Cycle power. If problem persists, see
Message Log for more details. Seek
technical assistance.
Carriage Board Not
Found
Carriage Board not found at power-
up.
Cycle power. If problem persists, see
Message Log for more details. Seek
technical assistance.
Gantry Board Not
Found
Gantry Board not found at power-up. Cycle power. If problem persists, see
Message Log for more details. Seek
technical assistance.
Table Board Not
Found
Table Board not found at power-up. Cycle power. If problem persists, see
Message Log for more details. Seek
technical assistance.
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