HP MSR SERIES User Manual

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Table 286 Configuration items
Item Descri
p
tion
Input Error Processing Method
Max Count of Input Errors Enter the maximum number of input errors.
Play Voice Prompts for
Input Errors
• Enable.
• Disable.
Not enabled by default.
Voice Prompts
Select a voice prompt file. You can configure voice prompt files in Voice
Management > IVR Services > Media Resources Management.
Voice Prompts Play Count Set the number of voice prompts.
Input Timeout Processing Method
Max Count of Input
Timeouts
Set the maximum number of input timeouts.
Timeout Time Set the timeout time.
Play Voice Prompts for
Input Timeout
• Enable.
• Disable.
Not enabled by default.
Voice Prompts
Select a voice prompt file. You can configure voice prompt files in Voice
Management > IVR Services > Media Resources Management.
Voice Prompts Play Count Set the number of voice prompts.
Configuring IVR nodes
You can configure three types of IVR nodes: call node, jump node, and service node.
Avoid the following misconfiguration:
• No operation is configured for a node.
• Several nodes form a loop. The subscriber has no other options except jumping around these
nodes.
• The IVR process jumps from node to node for more than eight times.
Configuring a call node
Use call nodes to configure the secondary call function. You can configure two kinds of dial plans for a
call node: normal secondary call and extension secondary call. If you configure both dial plans for a call
node, the extension secondary call plan takes precedence over the normal secondary call plan.
To handle input errors and input timeouts, configure error processing and timeout processing methods for
a node. If you do not configure the methods, global processing methods apply.
Select Voice Management > IVR Services > Advanced Settings from the navigation tree, click the Call
Node List tab, and click Add to access the following page.

HP MSR SERIES Specifications

General

Brand	HP
Model	MSR SERIES
Category	Network Router
Language	English