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 If the user dials 2, the system jumps to the government product sales department menu. If the

user dials #, the system terminates the call.

2. Marketing and sales department menu

This menu plays the audio file Welcome1.wav. Then, the following events occur:

 If the user dials 0, the system dials the number 500 to call the attendant.

 If the user dials 1, the system jumps to the major financial customer department menu.

 If the user dials 2, the system jumps to the carrier customer department menu.

 If the user dials 3, the system jumps to the SME department menu.

 If the user dials *, the system returns to the previous menu.

3. Telecom product sales department menu

This menu plays the audio file Welcome2.wav. Then, the following events occur:

 If the user dials 0, the system dials the number 500 to call the attendant.

 If the user dials 1, the system plays the audio file that introduces product A.

 If the user dials 2, the system plays the audio file that introduces product B.

 If the user dials 3, the system plays the audio file that introduces product C.

 If the user dials *, the system returns to the previous menu.

4. Government production sales department

This menu plays the audio file Welcome3.wav. Then, the following events occur:

 If the user dials 0, the system dials the number 500 to call the attendant.

 If the user dials 1, the system plays the audio file that introduces product D.

 If the user dials 2, the system plays the audio file that introduces product E.

 If the user dials 3, the system plays the audio file that introduces product F.

 If the user dials *, the system returns the previous menu.

Configuration procedure

1. Upload media resource files:

# Upload a media resource file.

Select Voice Management > IVR Services > Media Resources Management from the navigation

tree to access the following page.

HP MSR SERIES User Manual

Other manuals for HP MSR SERIES