HOTSPOT GATEWAY
308 Troubleshooting
Common Problems
If you are having problems, you may find the answers here. An updated version of this
list can be found at: http://www.nomadix.com/techsup.
Problem Possible Cause Solution
When using the internal
AAA login Web server,
you cannot communicate
with Authorize.Net.
The internal AAA login
server communicates
with Authorize.Net on a
specified port which is not
enabled within the
company’s firewall.
Enable communications
with Authorize.Net on port
1111.
When a subscriber who is
enabled with DHCP logs
onto the system, they are
not assigned an IP
address.
The DHCP relay is
enabled with an incorrect
IP address for the
external DHCP server.
Check the IP address for
the external DHCP
server. If necessary, test
the communication with
the “ping” command.
The DHCP relay is
enabled with the correct
IP address for the
external DHCP server,
but the DHCP server is
misconfigured.
Check the external DHCP
server settings (for
example, is it configured
to a routable class of IP
addresses? Are there
enough IP address
specified? If you specified
a subnet, is it correct?). If
you suspect the subnet,
try using 255.255.255.0
The DHCP relay is
disabled and the DHCP
service settings in the
HSG are misconfigured.
Check the internal DHCP
service settings.
Subscribers are unable to
route to a domain name,
but they can route to an
IP address.
The DNS server settings
are misconfigured.
Check the DNS settings
(host, domain, and the
primary, secondary, and
tertiary DNS).
The DNS server is down. Check with the service
provider. Is the DNS
server down?
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