Troubleshooting
12
MP1020/1025/1035 12-3
12 Troubleshooting
12.1 Unable to print
This chapter explains the troubleshooting procedures for possible malfunc-
tions.
Perform the troubleshooting procedures described below if this machine
does not print after you have sent a print job.
Symptom Probable cause Action
The message “No printers
are connected” or “Print
error” appears.
The printer driver selected for
printing is not compatible with
the printer controller.
Check the printer name select-
ed.
The network cable, parallel ca-
ble, or USB cable is disconnect-
ed.
Check that the cable is connect-
ed properly.
An error has occurred in this ma-
chine.
Check this machine’s control
panel.
Available memory space is not
sufficient.
Perform a test print to check
whether printing is possible.
A postscript error ap-
pears.
Available computer memory
space is not sufficient.
Perform a test print to check
whether printing is possible.
There is an error in the applica-
tion software settings.
Refer to the user’s manual of the
application software to check
the settings.
The file printing settings are in-
correct.
Change the settings and try to
print again.
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