Quantum Scalar i6000 - Page 72

Chapter 2: Troubleshooting Your Library
Working With Tickets
54 Quantum Scalar i6000 User’s Guide
The following table describes the elements on the Ticket List dialog
box.
The Details button displays the Ticket Details dialog box. For more
information, see
Viewing Ticket Details on page 57.
Element Description
In the Select Ticket area:
Check Box To close multiple tickets, select each ticket you want to close by clicking the
check box.
ID The library-assigned identifier for the ticket.
Description A summary description of the ticket. The description identifies the FRU that
caused the ticket and includes reason text that describes the cause of the ticket.
State The current state of the ticket. Possible states are:
Open — indicates that an issue, whether problem or warning condition, has
occurred in the library that requires attention
Closed — indicates that a user has closed the issue
Verified — indicates that the library has successful operational results or
positive data that verifies that the problem is resolved
Severity The severity level of the ticket. Possible levels are:
•1 (Failed)
• 2 (Degraded)
•3 (Warning)
•5 (Good)
Serial # The serial number that the manufacturer assigns to the particular FRU.
Sub-system The subsystem that caused the ticket. Possible subsystems are:
• Connectivity
•Drives
•Control
•Power
•Cooling
• Robotics
Posted Date The date and time on which the library created the ticket.