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Troubleshooting ＞ Self-diagnostic function
[CONFIDENTIAL]
F38X
Abnormality detecting in
the printing controlling
Management
Department
(1) Exchange a Main board and perform an operation check.
(2) Get USBLOG and contact service headquarters.
F3AX
F3BX
F3CX
F3DX
F3EX
F3FX
F40X
F41X
F43X
F44X
F45X
Abnormality detecting in
the Entity Management
Department
(1) Exchange a Main board and perform an operation check.
(2) Get USBLOG and contact service headquarters.
F46X Abnormality detecting of a
printer rendering part
(1) Exchange boards and perform an operation check.
(2) The acquisition wish of USBLOG -- carry out
(Depending on the (2) case, it is print capture data
acquisition)
* F46F is the abnormalities of
a printer process.In recurring
by specific printer data, please
give me cooperation at
acquisition of capture data and
USBLOG.
F4DX
F4EX
Abnormality detecting in
the Entity Management
Department
(1) Exchange a Main board and perform an operation check.
(2) Get USBLOG and contact service headquarters.
F4FX Abnormality detecting in
the JOB Management
Department
(1) Exchange a Main board and perform an operation check.
(2) Get USBLOG and contact service headquarters.
Since the USB log at the time
of occurrence is needed for
analysis, please give me
cooperation of acquisition.
F52X
F53X
F55X
F56X
F57X
Abnormality detecting in a
JOB execution part
(1) Exchange a Main board and perform an operation check.
(2) Get USBLOG and contact service headquarters.
Since the USB log at the time
of occurrence is needed for
analysis, please give me
cooperation of acquisition.
F60X Abnormality detecting in
the maintenance mode/
Remote Service
Management Department
(1) Initialize HDD and perform an operation check.
(FULL of U024) *
(2) Carry out U021 Main backup initialization and perform an
operation check.
(3) Exchange a Main board and perform an operation check.
(4) Exchange HDD and perform an operation check. *
(5) Get USBLOG and contact service headquarters.
* Only HDD standard model
In case of F60A:
60A is occurred when device
registered
Remote Service detects off-
line status with external
system.
Please check device Network
Settings and Network
environment which device is
used
(include Disconnection rule/
status in night time and on
weekends.)
F63X Abnormality detecting in a
device control section
(1) Exchange a Main board and perform an operation check.
(2) Get USBLOG and contact service headquarters.
F68X Abnormality detecting in a
storage device control
section
(1) Exchange a Main board and perform an operation check.
(2) Get USBLOG and contact service headquarters.
Numb
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Contents Verification procedure & check point Remarks
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