Safety and Handling 143
6
Chapter 6
Troubleshooting
This chapter describes troubleshooting the 717plus Autosampler with the help of user
diagnostics and error messages.
6.1 Safety and Handling
When troubleshooting instrumentation, keep the following safety considerations in mind:
• If handling integrated circuit boards, use an anti-static mat and wear an anti-static
wrist strap to remove excess static charge and prevent damage to the board.
• Do not touch any of the integrated circuit chips or other components which do not
specifically require manual adjustment.
When You Call
If you cannot correct a condition using the procedures in this chapter, contact Waters. You
can contact Waters Technical Service at 800 252-4752, U.S. and Canadian customers
only. Other customers, call your local Waters subsidiary or your local Waters Technical
Service Representative, or call Waters corporate headquarters In Milford, Massachusetts
(U.S.) for assistance.
To expedite service, have the following information available when you call:
1. Nature of symptoms
2. Serial number of autosampler
3. Type and model number of pump (single or multiple solvent)
4. Flow rate
5. Operating pressure
Caution: To avoid the possibility of electric shock, disconnect the power cord before
removing the cover and examining the instrument.
Caution: Always observe safe laboratory practices when troubleshooting. Know the
chemical and physical properties of the solvents. Refer to the Material Safety Data Sheet
for the solvents in use.
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