Print-Quality Troubleshooting 5-31
Wrinkling
The print is usually damaged in a corner
with solid fills. This problem is more
often seen on short-grain media. Some
wrinkling on envelopes flaps is an
acceptable limitation of this printer. You
may see wrinkling on the second side of
a 2-sided print on the secondary colors.
Wrinkling can also be caused if the pre-
heater is too open on the duplex side of
the print.
On the paper’s packaging, an underline
under the 11 (in 8.5in. x 11in.) indicates
the paper is long-grain.
Step Questions and Actions Yes No
1
1. Verify the media is supported for this printer.
2. Print from an unopened fresh ream of paper.
3. Try a higher quality or heavier media type.
4. Did this correct the problem?
Complete. Go to Step 2.
2
1. Increase the margin size of the image.
Wrinkling generally occurs in solid fills near
the print’s edge.
2. Did this correct the problem?
Complete. Go to Step 3.
3
1. Did the print “wrinkle” on the duplex side
only?
Replace the
paper-preheater
Go to step 4.
4
1. Inspect, clean or replace the maintenance
kit.
2. Did this correct the problem?
Complete. Go to Step 5.
5
1. Inspect the transfix components. Replace in the following order:
■ transfix roller
■ transfix cam
■ transfix load arm
■ transfix load module.
s8500-047
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