Service Manual 3-57
Jam Code Definition Table
Not all jam code combinations are documented in this manual, only the codes that
occur most commonly.
Note
The following table only shows the 3-digit jam code. For Phaser 8500/8550
Printers, an additional 4th digit represents the tray number (5 represents a chase
page and 6 represents duplex). Numbers following the 4th digit represent the
page number:
Jam Code Troubleshooting Procedures
A2C Deskew sensor in unexpected state during mechanical recovery.
1. Check the drum maintenance unit NVRAM contacts during the oiling process for
continuity.
2. Instruct customer to remove media from Tray 1 before opening the front door.
3. Replace the pivot arm.
A2E Deskew sensor in unexpected state at ready.
1. Ensure ground integrity of the printer, see page 4-77.
2. Replace Tray 1 solenoid.
A2F Deskew sensor in unexpected state.
1. Ensure ground integrity of the printer, see page 4-77.
2. Verify all doors and covers are fully closed and not moving during printing.
A2J Deskew flag sensor event during head purge.
A2K Deskew sensor in an unexpected state during a transfix roller oiling.
A2M The deskew flag tripped unexpectedly while the printer was picking paper from
Tray 2.
A2N The deskew flag tripped unexpectedly while the printer was picking paper from
Tray 3.
A2P The deskew flag tripped unexpectedly while the printer was picking paper from
Tray 4.
A2S Deskew sensor in unexpected state during media stage for transfix.
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