Print-Quality Troubleshooting 5-13
Scratches or Marks Parallel to the Long Axis of Printing,
Particularly with Film
Usually caused by debris in the paper
path. The scratch or mark may extend
into non-printed areas or be more
pronounced on the lower portion of the
image.
Step Questions and Actions Yes No
1
1. Check the exit area, the preheater,
maintenance kit, and the printhead
(including the paper release blade) to see if
there is anything touching the drum
assembly.
2. Reseat any printer component interfering or
touching the drum assembly.
3. Clean the paper release blade.
4. Did this correct the problem?
Complete. Go to Step 2.
2
1. Inspect the drum maintenance kit. If the
defect is a thin line that is glossier than the
surrounding area, it may be due to a defect
on the maintenance kit wiper blade.
2. Clean the wiper blade or replace the
maintenance kit.
3. Did this correct the problem?
Complete. Go to Step 3.
s8500-036
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