Service Manual 3-19
7,0XX.4x Errors - Process Motor Gearbox Faults
7,002.44: There is a problem with the process motor sub-system. The process motor
stalled during operation.
7,006.xx: The head tilt solenoid is not activating the head tilt cam, or the head is not
tilting properly.
Troubleshooting Procedure for 7,002 Error Code
Step Questions and Actions Yes No
1
1. Verify the process drive system is properly
homed, see "Homing the Process Gear
Drive Train" on page 6-8.
2. Did this resolve the problem?
Complete. Go to Step 2.
2
1. Use service diagnostics to run the Tilt Axis
Drive test.
2. Did the test fail?
Go to Step 3. Go to Step 4.
3
1. Check for and remove any obstructions in
the process gearbox.
2. Ensure the process drive gears are correctly
aligned.
3. Are the gears damaged?
Replace the
process
gearbox.
Go to Step 4.
4
1. Use service diagnostics to run the Process
Motor test.
2. Did the test fail?
Replace the
process
gearbox
Go to Step 5.
5
1. Use service diagnostics to run the Transfix
Drive Slow test.
2. Did the test fail?
Verify the
transfix cams
are not
damaged.
Replace
problem
component.
Replace the
process
gearbox.
Troubleshooting Procedure for 7,006 Error Code
Step Questions and Actions Yes No
1
1. Ensure the process drive system is correctly
homed as described in "Homing the Process
Gear Drive Train" on page 6-8.
Is the problem
fixed?
Go to Step 2.
2
1. Reboot the printer.
2. Is the tilt-head activating the head tilt cam?
Go to Step 4. Go to Step 3.
3
1. Is ink blocking the head tilt cam?
2. Is the tilt-head latch properly installed?
Remove ink
spills or reinstall
the head-tilt and
start over with
Step 1.
Go to Step 4.
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