Avaya 2330/4134 - Page 300

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• PBR configuration status is not up. Based on the correctness of the PBR

configuration, the PBR status will be displayed. Make sure the PBR status is

UP using the following command: show qos module policy-map m1

detail

Troubleshooting Quality of Service

300 Troubleshooting August 2013

Comments? infodev@avaya.com

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Default Chapter5
- Table of Contents5
Chapter 1: Introduction13
- Related Resources13
Chapter 2: New in this Release15
- Features15
- Other Changes15
Chapter 3: Determining the Scope of a Problem17
Chapter 4: Global Troubleshooting Tasks19
- Using Debug Commands19
- Logging into the Router19
- Viewing Debug Commands through Telnet19
- Changing the Password20
- Password Recovery20
  - Loss of Non-Admin User Password20
  - Loss of Administrator Password21
- Rebooting the Secure Router 2330/413421
- Obtaining Configuration Mode Access When Occupied by an Inactive or Unresponsive Session21
  - Clearing an Inactive Session21
  - Removing an Unresponsive Session22
- Defining Default Boot Parameters22
- Upgrading the Normal and Golden Bootroms22
- Determining What Modules Are Installed24
- Hot Swapping a Card27
- Dumping Log Files to Another Location28
- Viewing Debug Output28
- Viewing Alarms29
- Packet Capture29
  - Example of Packet Capture Configuration30
  - Packet Capture Commands31
- Interpreting Leds38
  - Fan Tray39
  - Power Supply40
  - System40
  - Small Modules40
  - Medium and Large Modules40
  - Environment Management (Secure Router 2330 Only)41
- Verifying the Hardware Serial Number41
- Verifying What Software Version Is Running41
- Booting from a Network FTP Server41
- Booting from USB43
- Using the Show Tech-Support Command44
  - Sending Information to Another Source45
- Saving the Config File46
- Bert46
  - Configuring BERT Testing46
  - Showing BERT Test Results and Status47
  - Ending a BERT Test48
- Resetting to Factory Defaults48
- Resetting to Factory Defaults from the Boot Menu49
- Importing a Saved Configuration49
  - Importing from Flash Memory49
  - Importing from a Network Location50
- Viewing the Current Configuration50
Chapter 5: Troubleshooting an Operational Problem51
- Damaged Router51
- Normal Operation of the Avaya Secure Router 2330/413451
- Power Problem52
- Fans53
- Leds Are off54
- Console Problem54
- Boot Problems54
- Making Sure the Software Image Is Correct55
- Ping Does Not Work56
Chapter 6: Troubleshooting a Physical Media Problem57
- Troubleshooting Cable Connections57
- Loopback Testing57
- Troubleshooting FXS/FXO60
- Troubleshooting T1/E161
- Troubleshooting DS362
- Troubleshooting CT363
- Troubleshooting Serial64
- Troubleshooting HSSI64
- Troubleshooting ISDN65
  - ISDN Debugging Commands66
Chapter 7: Troubleshooting a Data Link Layer Problem73
- Commonly Used Troubleshooting Commands73
- Troubleshooting MSTP74
  - Troubleshooting a Configuration Failure74
  - Troubleshooting an Operational Failure76
- Troubleshooting a Frame Relay Connection82
  - Frame Relay Debugging Commands82
- Troubleshooting a PPP Connection86
  - PPP Debugging Commands86
  - Debug Ppp Lcp88
- Troubleshooting MAC Configuration and Switching89
  - Troubleshooting a Configuration Failure89
  - Troubleshooting an Operational Failure89
- Troubleshooting VLAN Configuration and Switching90
  - Troubleshooting a Configuration Failure90
  - Troubleshooting an Operational Failure91
- Troubleshooting VLAN Classification91
  - Troubleshooting a Configuration Failure92
  - Troubleshooting an Operational Failure93
- Troubleshooting VLAN Stacking93
  - Troubleshooting a Configuration Failure93
- Troubleshooting Port Mirroring94
  - Troubleshooting a Configuration Failure94
  - Troubleshooting an Operational Failure95
- Troubleshooting Link Aggregation96
  - Troubleshooting a Configuration Failure96
  - Troubleshooting a Operational Failure97
- Troubleshooting GVRP99
  - Troubleshooting a Configuration Failure99
  - Troubleshooting an Operational Failure100
- Troubleshooting IGMP Snooping102
  - Troubleshooting a Configuration Failure102
  - Troubleshooting an Operational Failure103
Chapter 8: Troubleshooting Ethernet CFM107
- Ethernet CFM Debug Commands107
Chapter 9: Troubleshooting an MPLS Problem111
- General MPLS - Prerequisites for RSVP, LDP, L2VPN, Static LSP111
- Troubleshooting Static LSP112
- Troubleshooting LDP LSP113
- Troubleshooting RSVP-TE LSP118
  - RSVP Session Fails to Establish118
- Troubleshooting L2 Circuit122
  - Static L2 Circuit123
  - Dynamic L2 Circuit123
Chapter 10: Troubleshooting Unicast Routing125
- The Route Table126
- Troubleshooting OSPF127
- Troubleshooting BGP131
- Troubleshooting RIP134
- Debug Command Options for OSPF136
- Debug Command Options for Ospfv3 for Ipv6140
- Debug Command Options for BGP and BGP+ for Ipv6143
- Debug Command Options for RIP146
- Debug Command Options for Ripng for Ipv6147
- Debug Command Options for VRRP149
Chapter 11: Troubleshooting Ipv4 and Ipv6 Multicast Routing153
- Troubleshooting Multicast Routing153
  - Ipv4 Multicast Debugging Commands155
- Troubleshooting DVMRP157
  - DVMRP Debugging Commands157
- Troubleshooting PIM-SM163
  - PIM-SM Debugging Commands163
- Troubleshooting IGMP167
  - IGMP Debugging Commands167
- Troubleshooting Ipv6 Multicast169
  - Ipv6 Multicast Debugging Commands169
- Troubleshooting PIM-SM for Ipv6171
  - PIM-SM for Ipv6 Debugging Commands171
- Troubleshooting MLD175
  - MLD Debugging Commands175
Chapter 12: Troubleshooting ADSL179
- ADSL Show Commands179
- ADSL SM Card Initialization179
- ADSL Layer 1182
- ADSL SM Card Software Image183
- ASDL Bundle Configuration184
- ADSL Traffic Issues186
Chapter 13: Troubleshooting SIP Survivability189
- SIP Survivability Show Commands189
- Debug/Trace Commands190
- Common Issues190
Chapter 14: Troubleshooting Security197
- Troubleshooting Firewall197
- Troubleshooting NAT202
- Troubleshooting VPN204
- Troubleshooting Tunnels208
  - Tunnel Debugging Commands208
- Troubleshooting Static VPN Peer to Peer213
- Troubleshooting Static VPN ABOT215
- Troubleshooting Dynamic VPN Peer to Peer over IP-IP Tunnels217
- Troubleshooting Dynamic VPN ABOT over IP-IP Tunnels219
- Show Ip Interface Brief220
- Secure Router to Avaya VPN Router Interoperability Tips221
- Troubleshooting OSPF over GRE/IPIP Tunnels222
- Troubleshooting RIP over GRE/IPIP Tunnels223
Chapter 15: Troubleshooting Quality of Service227
- Chassis Qos Troubleshooting227
- Module Qos Troubleshooting262
- Limitations, Errors and Warnings280
- Troubleshooting Module Qos - Error Conditions281
Chapter 16: Troubleshooting a SIP Media Gateway Problem303
- Debug Command Overview303
- Common Problems and Solutions309
- Troubleshooting the Mediation Server Module359
- Re-Imaging the Mediation Server Module365
  - Cloning the Mediation Server Module Image to a USB Drive366
  - Restoring the Mediation Server Module Image from the Backup on a USB Drive367
Chapter 17: Troubleshooting High CPU Utilization369
- Configure Process Cpu Threshold Total Notify369
- CPU Utilization Debug Commands370
  - Debug Process Start-History371
  - Debug Process Stop-History371
- CPU Utilization Show Commands371
Chapter 18: Secure Router 2330/4134 System Error Messages375
- Message Severity Levels375
- Configuring the System for Syslog Reporting376
- Configuring the System for Console Logging381
- Syslog Error Messages that Indicate a Possible Fault in the System382
Chapter 19: Emergency Recovery Procedure393

Avaya 2330/4134 - Page 300

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