Contents
Chapter 1: Introduction......................................................................................................
13
Related resources.....................................................................................................................................
13
Documentation.................................................................................................................................
13
Training............................................................................................................................................
13
Avaya Mentor videos........................................................................................................................
13
Support.............................................................................................................................................
14
Chapter 2: New in this release...........................................................................................
15
Features....................................................................................................................................................
15
Other changes...........................................................................................................................................
15
Chapter 3: Determining the scope of a problem..............................................................
17
Chapter 4: Global troubleshooting tasks..........................................................................
19
Using debug commands...........................................................................................................................
19
Logging into the router..............................................................................................................................
19
Viewing debug commands through telnet.................................................................................................
19
Changing the password............................................................................................................................
20
Password recovery....................................................................................................................................
20
Loss of non-admin user password...................................................................................................
20
Loss of Administrator password.......................................................................................................
21
Rebooting the Secure Router 2330/4134.................................................................................................
21
Obtaining Configuration Mode access when occupied by an inactive or unresponsive session..............
21
Clearing an inactive session.............................................................................................................
21
Removing an unresponsive session.................................................................................................
22
Defining default boot parameters..............................................................................................................
22
Upgrading the normal and golden bootroms.............................................................................................
22
Determining what modules are installed...................................................................................................
24
Hot swapping a card.................................................................................................................................
27
Dumping log files to another location........................................................................................................
28
Viewing debug output...............................................................................................................................
28
Viewing alarms..........................................................................................................................................
29
Packet capture..........................................................................................................................................
29
Example of Packet Capture configuration........................................................................................
30
Packet capture commands...............................................................................................................
31
Interpreting LEDs......................................................................................................................................
38
Fan tray............................................................................................................................................
39
Power supply....................................................................................................................................
40
System.............................................................................................................................................
40
Small modules..................................................................................................................................
40
Medium and large modules..............................................................................................................
40
Environment management (Secure Router 2330 only)....................................................................
41
Verifying the hardware serial number.......................................................................................................
41
Verifying what software version is running................................................................................................
41
Booting from a network FTP server..........................................................................................................
41
Booting from USB.....................................................................................................................................
43
Using the show tech-support command....................................................................................................
44
Troubleshooting August 2013 5
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