Avaya 2330/4134 - Page 4

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4 Troubleshooting August 2013

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Table of Contents

Default Chapter5
- Table of Contents5
Chapter 1: Introduction13
- Related Resources13
Chapter 2: New in this Release15
- Features15
- Other Changes15
Chapter 3: Determining the Scope of a Problem17
Chapter 4: Global Troubleshooting Tasks19
- Using Debug Commands19
- Logging into the Router19
- Viewing Debug Commands through Telnet19
- Changing the Password20
- Password Recovery20
  - Loss of Non-Admin User Password20
  - Loss of Administrator Password21
- Rebooting the Secure Router 2330/413421
- Obtaining Configuration Mode Access When Occupied by an Inactive or Unresponsive Session21
  - Clearing an Inactive Session21
  - Removing an Unresponsive Session22
- Defining Default Boot Parameters22
- Upgrading the Normal and Golden Bootroms22
- Determining What Modules Are Installed24
- Hot Swapping a Card27
- Dumping Log Files to Another Location28
- Viewing Debug Output28
- Viewing Alarms29
- Packet Capture29
  - Example of Packet Capture Configuration30
  - Packet Capture Commands31
- Interpreting Leds38
  - Fan Tray39
  - Power Supply40
  - System40
  - Small Modules40
  - Medium and Large Modules40
  - Environment Management (Secure Router 2330 Only)41
- Verifying the Hardware Serial Number41
- Verifying What Software Version Is Running41
- Booting from a Network FTP Server41
- Booting from USB43
- Using the Show Tech-Support Command44
  - Sending Information to Another Source45
- Saving the Config File46
- Bert46
  - Configuring BERT Testing46
  - Showing BERT Test Results and Status47
  - Ending a BERT Test48
- Resetting to Factory Defaults48
- Resetting to Factory Defaults from the Boot Menu49
- Importing a Saved Configuration49
  - Importing from Flash Memory49
  - Importing from a Network Location50
- Viewing the Current Configuration50
Chapter 5: Troubleshooting an Operational Problem51
- Damaged Router51
- Normal Operation of the Avaya Secure Router 2330/413451
- Power Problem52
- Fans53
- Leds Are off54
- Console Problem54
- Boot Problems54
- Making Sure the Software Image Is Correct55
- Ping Does Not Work56
Chapter 6: Troubleshooting a Physical Media Problem57
- Troubleshooting Cable Connections57
- Loopback Testing57
- Troubleshooting FXS/FXO60
- Troubleshooting T1/E161
- Troubleshooting DS362
- Troubleshooting CT363
- Troubleshooting Serial64
- Troubleshooting HSSI64
- Troubleshooting ISDN65
  - ISDN Debugging Commands66
Chapter 7: Troubleshooting a Data Link Layer Problem73
- Commonly Used Troubleshooting Commands73
- Troubleshooting MSTP74
  - Troubleshooting a Configuration Failure74
  - Troubleshooting an Operational Failure76
- Troubleshooting a Frame Relay Connection82
  - Frame Relay Debugging Commands82
- Troubleshooting a PPP Connection86
  - PPP Debugging Commands86
  - Debug Ppp Lcp88
- Troubleshooting MAC Configuration and Switching89
  - Troubleshooting a Configuration Failure89
  - Troubleshooting an Operational Failure89
- Troubleshooting VLAN Configuration and Switching90
  - Troubleshooting a Configuration Failure90
  - Troubleshooting an Operational Failure91
- Troubleshooting VLAN Classification91
  - Troubleshooting a Configuration Failure92
  - Troubleshooting an Operational Failure93
- Troubleshooting VLAN Stacking93
  - Troubleshooting a Configuration Failure93
- Troubleshooting Port Mirroring94
  - Troubleshooting a Configuration Failure94
  - Troubleshooting an Operational Failure95
- Troubleshooting Link Aggregation96
  - Troubleshooting a Configuration Failure96
  - Troubleshooting a Operational Failure97
- Troubleshooting GVRP99
  - Troubleshooting a Configuration Failure99
  - Troubleshooting an Operational Failure100
- Troubleshooting IGMP Snooping102
  - Troubleshooting a Configuration Failure102
  - Troubleshooting an Operational Failure103
Chapter 8: Troubleshooting Ethernet CFM107
- Ethernet CFM Debug Commands107
Chapter 9: Troubleshooting an MPLS Problem111
- General MPLS - Prerequisites for RSVP, LDP, L2VPN, Static LSP111
- Troubleshooting Static LSP112
- Troubleshooting LDP LSP113
- Troubleshooting RSVP-TE LSP118
  - RSVP Session Fails to Establish118
- Troubleshooting L2 Circuit122
  - Static L2 Circuit123
  - Dynamic L2 Circuit123
Chapter 10: Troubleshooting Unicast Routing125
- The Route Table126
- Troubleshooting OSPF127
- Troubleshooting BGP131
- Troubleshooting RIP134
- Debug Command Options for OSPF136
- Debug Command Options for Ospfv3 for Ipv6140
- Debug Command Options for BGP and BGP+ for Ipv6143
- Debug Command Options for RIP146
- Debug Command Options for Ripng for Ipv6147
- Debug Command Options for VRRP149
Chapter 11: Troubleshooting Ipv4 and Ipv6 Multicast Routing153
- Troubleshooting Multicast Routing153
  - Ipv4 Multicast Debugging Commands155
- Troubleshooting DVMRP157
  - DVMRP Debugging Commands157
- Troubleshooting PIM-SM163
  - PIM-SM Debugging Commands163
- Troubleshooting IGMP167
  - IGMP Debugging Commands167
- Troubleshooting Ipv6 Multicast169
  - Ipv6 Multicast Debugging Commands169
- Troubleshooting PIM-SM for Ipv6171
  - PIM-SM for Ipv6 Debugging Commands171
- Troubleshooting MLD175
  - MLD Debugging Commands175
Chapter 12: Troubleshooting ADSL179
- ADSL Show Commands179
- ADSL SM Card Initialization179
- ADSL Layer 1182
- ADSL SM Card Software Image183
- ASDL Bundle Configuration184
- ADSL Traffic Issues186
Chapter 13: Troubleshooting SIP Survivability189
- SIP Survivability Show Commands189
- Debug/Trace Commands190
- Common Issues190
Chapter 14: Troubleshooting Security197
- Troubleshooting Firewall197
- Troubleshooting NAT202
- Troubleshooting VPN204
- Troubleshooting Tunnels208
  - Tunnel Debugging Commands208
- Troubleshooting Static VPN Peer to Peer213
- Troubleshooting Static VPN ABOT215
- Troubleshooting Dynamic VPN Peer to Peer over IP-IP Tunnels217
- Troubleshooting Dynamic VPN ABOT over IP-IP Tunnels219
- Show Ip Interface Brief220
- Secure Router to Avaya VPN Router Interoperability Tips221
- Troubleshooting OSPF over GRE/IPIP Tunnels222
- Troubleshooting RIP over GRE/IPIP Tunnels223
Chapter 15: Troubleshooting Quality of Service227
- Chassis Qos Troubleshooting227
- Module Qos Troubleshooting262
- Limitations, Errors and Warnings280
- Troubleshooting Module Qos - Error Conditions281
Chapter 16: Troubleshooting a SIP Media Gateway Problem303
- Debug Command Overview303
- Common Problems and Solutions309
- Troubleshooting the Mediation Server Module359
- Re-Imaging the Mediation Server Module365
  - Cloning the Mediation Server Module Image to a USB Drive366
  - Restoring the Mediation Server Module Image from the Backup on a USB Drive367
Chapter 17: Troubleshooting High CPU Utilization369
- Configure Process Cpu Threshold Total Notify369
- CPU Utilization Debug Commands370
  - Debug Process Start-History371
  - Debug Process Stop-History371
- CPU Utilization Show Commands371
Chapter 18: Secure Router 2330/4134 System Error Messages375
- Message Severity Levels375
- Configuring the System for Syslog Reporting376
- Configuring the System for Console Logging381
- Syslog Error Messages that Indicate a Possible Fault in the System382
Chapter 19: Emergency Recovery Procedure393

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