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Network Router
2330/4134
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Security Level
Module
Message
DEBUGGING
PPP
ioctl PPP_SET_CONFIG successful
for local BCP for bundle:<name>
Secure Router 2330/4134 system error messages
392 Troubleshooting
August 2013
Comments? infodev@avaya.com
391
393
Table of Contents
Main Page
Default Chapter
5
Table of Contents
5
Chapter 1: Introduction
13
Related Resources
13
Documentation
13
Training
13
Avaya Mentor Videos
13
Support
14
Chapter 2: New in this Release
15
Features
15
Other Changes
15
Chapter 3: Determining the Scope of a Problem
17
Chapter 4: Global Troubleshooting Tasks
19
Using Debug Commands
19
Logging into the Router
19
Viewing Debug Commands through Telnet
19
Changing the Password
20
Password Recovery
20
Loss of Non-Admin User Password
20
Loss of Administrator Password
21
Rebooting the Secure Router 2330/4134
21
Obtaining Configuration Mode Access When Occupied by an Inactive or Unresponsive Session
21
Clearing an Inactive Session
21
Removing an Unresponsive Session
22
Defining Default Boot Parameters
22
Upgrading the Normal and Golden Bootroms
22
Determining What Modules Are Installed
24
Hot Swapping a Card
27
Dumping Log Files to Another Location
28
Viewing Debug Output
28
Viewing Alarms
29
Packet Capture
29
Example of Packet Capture Configuration
30
Packet Capture Commands
31
Interpreting Leds
38
Fan Tray
39
Power Supply
40
System
40
Small Modules
40
Medium and Large Modules
40
Environment Management (Secure Router 2330 Only)
41
Verifying the Hardware Serial Number
41
Verifying What Software Version Is Running
41
Booting from a Network FTP Server
41
Booting from USB
43
Using the Show Tech-Support Command
44
Sending Information to Another Source
45
Saving the Config File
46
Bert
46
Configuring BERT Testing
46
Showing BERT Test Results and Status
47
Ending a BERT Test
48
Resetting to Factory Defaults
48
Resetting to Factory Defaults from the Boot Menu
49
Importing a Saved Configuration
49
Importing from Flash Memory
49
Importing from a Network Location
50
Viewing the Current Configuration
50
Chapter 5: Troubleshooting an Operational Problem
51
Damaged Router
51
Normal Operation of the Avaya Secure Router 2330/4134
51
Power Problem
52
Fans
53
Leds Are off
54
Console Problem
54
Boot Problems
54
Making Sure the Software Image Is Correct
55
Ping Does Not Work
56
Chapter 6: Troubleshooting a Physical Media Problem
57
Troubleshooting Cable Connections
57
Loopback Testing
57
Loopback Testing for T1 Interfaces
57
Loopback Testing for T3 Interfaces
58
Loopback Testing for E1 Interfaces
58
Loopback Testing for Interfaces on the CT3 Module
59
Loopback Testing for Serial Interfaces
60
Troubleshooting FXS/FXO
60
Troubleshooting T1/E1
61
Troubleshooting DS3
62
Troubleshooting CT3
63
Troubleshooting Serial
64
Troubleshooting HSSI
64
Troubleshooting ISDN
65
ISDN Debugging Commands
66
Chapter 7: Troubleshooting a Data Link Layer Problem
73
Commonly Used Troubleshooting Commands
73
Interface Commands
73
VLAN Commands
73
Clear Commands
74
Debug Commands
74
Troubleshooting MSTP
74
Troubleshooting a Configuration Failure
74
Troubleshooting an Operational Failure
76
Troubleshooting a Frame Relay Connection
82
Frame Relay Debugging Commands
82
Troubleshooting a PPP Connection
86
PPP Debugging Commands
86
Debug Ppp Lcp
88
Troubleshooting MAC Configuration and Switching
89
Troubleshooting a Configuration Failure
89
Troubleshooting an Operational Failure
89
Troubleshooting VLAN Configuration and Switching
90
Troubleshooting a Configuration Failure
90
Troubleshooting an Operational Failure
91
Troubleshooting VLAN Classification
91
Troubleshooting a Configuration Failure
92
Troubleshooting an Operational Failure
93
Troubleshooting VLAN Stacking
93
Troubleshooting a Configuration Failure
93
Troubleshooting Port Mirroring
94
Troubleshooting a Configuration Failure
94
Troubleshooting an Operational Failure
95
Troubleshooting Link Aggregation
96
Troubleshooting a Configuration Failure
96
Troubleshooting a Operational Failure
97
Troubleshooting GVRP
99
Troubleshooting a Configuration Failure
99
Troubleshooting an Operational Failure
100
Troubleshooting IGMP Snooping
102
Troubleshooting a Configuration Failure
102
Troubleshooting an Operational Failure
103
Chapter 8: Troubleshooting Ethernet CFM
107
Ethernet CFM Debug Commands
107
Debug Oam Cfm Dump-Data
107
Debug Oam Cfm Debug-Feature Debug-Level
107
Debug Oam no Cfm
109
Chapter 9: Troubleshooting an MPLS Problem
111
General MPLS - Prerequisites for RSVP, LDP, L2VPN, Static LSP
111
Troubleshooting Static LSP
112
Troubleshooting LDP LSP
113
LDP Session Fail to Establish/Label Binding Failure
113
More Detailed Analysis
116
Packets Not Forwarding
117
Isolating the Cause and Corrective Action
117
Troubleshooting RSVP-TE LSP
118
RSVP Session Fails to Establish
118
Troubleshooting L2 Circuit
122
Static L2 Circuit
123
Dynamic L2 Circuit
123
Chapter 10: Troubleshooting Unicast Routing
125
The Route Table
126
Troubleshooting OSPF
127
OSPF Debug Options
127
OSPF Show Command Options
130
OSPF Clear Command Options
131
Troubleshooting BGP
131
BGP Debug Options
131
BGP Show Options
132
BGP Clear Options
133
Troubleshooting RIP
134
RIP Debug Options
134
RIP Show Options
134
RIP Clear Options
135
Debug Command Options for OSPF
136
Debug Ospf
136
Debug Ospf Events
136
Debug Ospf Ifsm
137
Debug Ospf Lsa
137
Debug Ospf Nfsm
137
Debug Ospf Nsm
138
Debug Ospf Packet
138
Debug Ospf Route
139
Debug Ospf All
139
Debug Command Options for Ospfv3 for Ipv6
140
Debug Ipv6 Ospf Events
140
Debug Ipv6 Ospf Ifsm
140
Debug Ipv6 Ospf Lsa
141
Debug Ipv6 Ospf Nfsm
141
Debug Ipv6 Ospf Nsm
141
Debug Ipv6 Ospf Packet
142
Debug Ipv6 Ospf Route
142
Debug Ipv6 Ospf All
143
Debug Command Options for BGP and BGP+ for Ipv6
143
Debug Bgp
143
Debug Bgp All
143
Debug Bgp Dampening
144
Debug Bgp Events
144
Debug Bgp Filters
144
Debug Bgp Fsm
144
Debug Bgp Keepalives
145
Debug Bgp Nsm
145
Debug Bgp Updates
145
Show Debug Bgp
145
Debug Command Options for RIP
146
Debug Rip
146
Debug Rip All
146
Debug Rip Events
146
Debug Rip Nsm
147
Debug Rip Packet
147
Debug Command Options for Ripng for Ipv6
147
Debug Ipv6 Rip
147
Debug Ipv6 Rip All
148
Debug Ipv6 Rip Events
148
Debug Ipv6 Rip Nsm
148
Debug Ipv6 Rip Packet
148
Debug Ipv6 Rip Packet Detail
149
Debug Ipv6 Rip Packet Recv
149
Debug Ipv6 Rip Packet Send
149
Debug Command Options for VRRP
149
Debug Ip Vrrp
149
Debug Ip Vrrp All
150
Debug Ip Vrrp Error
150
Debug Ip Vrrp State
150
Debug Ip Vrrp Events
150
Debug Ip Vrrp Packet
151
Chapter 11: Troubleshooting Ipv4 and Ipv6 Multicast Routing
153
Troubleshooting Multicast Routing
153
Ipv4 Multicast Debugging Commands
155
Troubleshooting DVMRP
157
DVMRP Debugging Commands
157
Troubleshooting PIM-SM
163
PIM-SM Debugging Commands
163
Troubleshooting IGMP
167
IGMP Debugging Commands
167
Troubleshooting Ipv6 Multicast
169
Ipv6 Multicast Debugging Commands
169
Troubleshooting PIM-SM for Ipv6
171
PIM-SM for Ipv6 Debugging Commands
171
Troubleshooting MLD
175
MLD Debugging Commands
175
Chapter 12: Troubleshooting ADSL
179
ADSL Show Commands
179
ADSL SM Card Initialization
179
ADSL Layer 1
182
ADSL SM Card Software Image
183
ASDL Bundle Configuration
184
ADSL Traffic Issues
186
Chapter 13: Troubleshooting SIP Survivability
189
SIP Survivability Show Commands
189
Debug/Trace Commands
190
Common Issues
190
SIP Survivability Commands Inaccessible
190
SIP Survivability Feature Does Not Start: Enable Fails
191
SSM Stuck in Backup Mode
191
SIP Client Registrations Fail
193
Unable to Call from SIP Client
194
Unable to Make SIP to Gateway Calls
195
Chapter 14: Troubleshooting Security
197
Troubleshooting Firewall
197
Prerequisites to Firewall Troubleshooting
197
Getting Started
198
Getting Details
198
Isolating Faults
199
Common Errors
199
Firewall Troubleshooting Commands
200
Troubleshooting NAT
202
Before Getting Started
202
Getting Started
203
Getting Details
203
Isolating Faults
203
Common Errors
204
Troubleshooting VPN
204
Before Getting Started
204
Getting Started
205
Getting Details
206
Isolating Faults
207
Common Errors
207
Troubleshooting Tunnels
208
Tunnel Debugging Commands
208
Troubleshooting Static VPN Peer to Peer
213
Troubleshooting Static VPN ABOT
215
Troubleshooting Dynamic VPN Peer to Peer over IP-IP Tunnels
217
Troubleshooting Dynamic VPN ABOT over IP-IP Tunnels
219
Show Ip Interface Brief
220
Secure Router to Avaya VPN Router Interoperability Tips
221
Troubleshooting OSPF over GRE/IPIP Tunnels
222
Troubleshooting RIP over GRE/IPIP Tunnels
223
OSPF Debug Commands
224
Common OSPF Problems
224
Show Ip Ospf
225
Chapter 15: Troubleshooting Quality of Service
227
Chassis Qos Troubleshooting
227
Qos Troubleshooting
227
Policy Based Routing
235
Troubleshooting Qos - Error Conditions
238
Auto Qos
256
Module Qos Troubleshooting
262
Cos Marking
262
Classification
265
Policing
267
Congestion Avoidance
269
Output Queuing and Scheduling
271
Shaping
272
Buffer Management
273
Flow Rate Monitoring
274
Auto Qos
276
Qos Status Management
278
Limitations, Errors and Warnings
280
TCAM Limitation
280
Policer Limitation
280
Service Policy Limitation
280
Cos Marking of Output Queue 1 (Highest Priority Queue)
280
Troubleshooting Module Qos - Error Conditions
281
Chapter 16: Troubleshooting a SIP Media Gateway Problem
303
Debug Command Overview
303
Debug Cas
304
Debug Ccsip All
304
Debug Ccsip Api
305
Debug Ccsip Errors
305
Debug Ccsip Media
305
Debug Ccsip Messages
306
Debug Isdn Q921
306
Debug Isdn Q931
307
Debug Pots
307
Debug Voice CC
307
Debug Voip Dial-Peer
308
Common Problems and Solutions
309
No Voice Commands Available
309
New Calls Fail if more than 8 (or 16, 32, 64) Simultaneous G.711 Calls Are Attempted
313
Port 0/0 Cannot be Configured
316
Port 2/2 on the SR4134 Cannot be Configured
316
T1 Link: Amber or RED LED and Alarms
316
Remote T1 Link Reports Clock Slip or Frame Drop Errors
319
Network Clock Misconfigured, Does Not Lock, or Displays as Bad Clock
320
Configuration of BRI, T1, or PRI Port as Clock Source Produces Error
322
Module Leds for T1 or BRI Are off
323
Creation of T1 CAS of Addition of PRI Link to Bundle Produces an Error on the State of the Slot
325
Unable to Make Calls on T1 PRI
325
Slot
325
Unable to Make Calls on T1 CAS
330
FXS/FXO Port Status Leds
332
No Dial Tone on the Analog FXS Phones or Ports
333
Unable to Make FXS Calls
333
FXS Phones Are Not Registered (Sylantro and Broadsoft Only)
338
Unable to Make FXO Calls
341
Secure Router 2330/4134 Not Reachable from SIP Server
346
Unable to Make Outbound Calls to SIP Endpoints
354
Codec Mismatch
356
Troubleshooting the Mediation Server Module
359
Problem Scenario 1
359
Problem Scenario 2
360
Problem Scenario 3
360
Collecting the OCS Mediation Server Logs on the Secure Router 4134 Mediation Server Module
361
Network Packet Capture
363
Re-Imaging the Mediation Server Module
365
Cloning the Mediation Server Module Image to a USB Drive
366
Restoring the Mediation Server Module Image from the Backup on a USB Drive
367
Chapter 17: Troubleshooting High CPU Utilization
369
Configure Process Cpu Threshold Total Notify
369
CPU Utilization Debug Commands
370
Debug Process Start-History
371
Debug Process Stop-History
371
CPU Utilization Show Commands
371
Show Processes Cpu Color
372
Show Processes Cpu History Format
372
Show Processes Cpu History Process
373
Show Processes Cpu Show-Config
373
Show Processes Cpu Utilization Format
373
Chapter 18: Secure Router 2330/4134 System Error Messages
375
Message Severity Levels
375
Configuring the System for Syslog Reporting
376
Enabling and Disabling Syslog Messages
376
Specifying the Device to Which the Secure Router 2330/4134 Sends Syslog Messages
376
Configuring Multiple Syslog Servers
377
Specifying the Syslog Messages to Report
378
Configuring the Syslog Source Address
381
Configuring the System for Console Logging
381
Syslog Error Messages that Indicate a Possible Fault in the System
382
Chapter 19: Emergency Recovery Procedure
393
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