D-Link DWC-1000

D-Link DWC-1000 User Manual 367
• Launch your browser and ensure that Java, JavaScript, or ActiveX is enabled. If you are using Inter-
net Explorer, click Refresh to ensure that the Java applet is loaded. Close the browser and launch it
again.
• Ensure that you are using the correct login information. The factory default login name is admin
and the password is password. Ensure that CAPS LOCK is o when entering this information.
Unable to Save Conguration Changes
If the controller does not save the conguration changes, follow the following instructions:
• When entering conguration settings, click Apply before moving to another menu or tab; otherwise your
changes are lost.
• Click Refresh or Reload in the browser. Your changes may have been made, but the browser may be caching
the old conguration.
Unable to Access Internet
If the controller cannot access the internet, the possible reason for this is that you are using Dynamic IP address
and your controller may not have requested an IP address from the ISP.
• Launch your browser and go to an external site such as www.google.com.
• Access the rewall’s conguration main menu at http://192.168.10.1.
• Select Monitoring > Controller Status.
• Ensure that an IP address is shown for the Option port. If 0.0.0.0 is shown, your rewall has not obtained an IP
address from your ISP. See the next symptom.
If the controller cannot obtain the IP address from the ISP:
• Turn o the power to the cable or DSL modem.
• Turn o the controller.
• Wait for 5 minutes, and then reapply power to the cable or DSL modem.
• When the modem LEDs indicate that it has re-synchronized with the ISP, reapply power to the controller. If
the controller still cannot obtain an ISP address, see the next symptom.
If the controller still cannot obtain an IP address from the ISP:
• Ask your ISP if it requires a login program — PPP over Ethernet (PPPoE) or some other type of login.
• If yes, verify that your congured login name and password are correct.
• Ask your ISP if it checks for your PC’s hostname.
• If yes, select Network > Internet (IPv4) > Option1 Settings, and set the account name to the PC hostname
of your ISP account.
• Ask your ISP if it allows only one Ethernet MAC address to connect to the Internet, and therefore checks for
your PC’s MAC address.
• If yes, inform your ISP that you have bought a new network device, and ask them to use the rewall’s MAC
address.
• Alternatively, select Network > Internet (IPv4) > Option1 Settings and congure your controller to spoof
your PC’s MAC address.