Dexcom G5 Mobile System User Guide
200Sensor Glucose Alarm and Alerts
11.2 Safety Statements
The Alarm and Alerts were designed to keep you safe, helping you avoid severe lows and
highs or missing your readings. The following safety statements help ensure you get your
Alerts and Alarm.
WARNING
Do:
Verify your smart device settings let you get Alarm and Alerts.
To receive Alarm/Alerts you must:
1. Make sure Dexcom G5 Mobile app notifications are turned on in
Settings
menu.
2. Verify app hasn’t been shut down.
3. Adjust volume so you can hear sounds.
4. Turn on
Bluetooth
.
5. Turn off
Do Not Disturb
.
6. Keep G5 Mobile app running in the background.
7. Restart app after device is restarted.
Why: Your app’s settings do not override phone settings.
Consequences: Missing a severe low or high blood glucose event or making a treatment
decision that results in injury.
WARNING
Don’t:
Never assume the G5 Mobile app's Alarm/Alert vibrations are different from other
vibrating apps.
Do:
Look at your smart device and check if vibration is a G5 Mobile Alarm or Alert.
Why: Medical device apps don’t have special priority over your smart device’s features.
You can’t determine if the vibration is coming from your Dexcom G5 Mobile app or
another app.
Consequences: Missing a severe low or high blood glucose event or making a treatment
decision that results in injury.
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