Dexcom G5 Mobile System User Guide
22Indications for Use and Safety Statement
Warnings (continued)
The following warnings may result in the consequence of missing severe hypoglycemia (low
blood glucose) or hyperglycemia (high blood glucose) or making a treatment decision that
results in injury:
Sensor Storage
Store the sensor at temperatures between 36°F-77°F for the length of the sensor’s
shelf life. You may store the sensor in the refrigerator if it is within this temperature
range. The sensor should not be stored in the freezer.
Storing the sensor improperly might cause the sensor glucose readings to be
inaccurate.
Smart Device Settings
Your smart device’s internal settings override any Dexcom G5 Mobile app setting.
In addition, accessory devices (like a smart watch or other wearable smart devices)
might override your smart device’s Alarm, Alert, and notification settings.
To receive Alarm or Alerts you must:
• Make sure the notifications for the Dexcom G5 Mobile app are turned on
in the setting’s menu of your smart device
• Check that the Dexcom G5 Mobile app hasn’t been shut down by your
smart device
• Turn on Bluetooth on your smart device
• Turn off the Do Not Disturb feature on your smart device (if available)
• Restart the Dexcom G5 Mobile app after your smart device is restarted
• Set the volume on your smart device at a level you can hear
• Do not close app; always run the app in the background
• Make sure accessory devices do not override your smart device settings
If the settings on your smart device are incorrect, your Dexcom G5 Mobile may not
function properly.
The Dexcom G5 Mobile Alarm/Alert vibrations are not any different from other
vibrating apps on your smart device. Medical device apps, like the Dexcom G5 Mobile
app, may not always have special priorities over your smart device’s features.
App notifications or Alerts may sound or feel the same as notifications from another
app. The only way to know is to look at the screen.
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