Dexcom G5 - Calibration Error

Dexcom G5 Mobile System User Guide
360Troubleshooting
Calibration Error
Device What you see Problem What you do
BG Meter
System will
not accept
calibration if
outside of the
40-400 mg/dL
range.
See Chapter 7.
Wait until your glucose is
between 40 and 400 mg/dL.
Calibrate only when your BG
meter values are between
40 and 400 mg/dL.
App
System didn’t
accept recent
calibration (see
Sensor Glucose
Readings
troubleshooting
in Section 20.3
for a possible
reason).
No Alarm/Alerts or readings
until fixed. Use BG meter.
System didn’t accept recent
calibration. Calibrate again at
the specified time.
For more information:
• Tap error
• See Chapter 7
Receiver:
If you calibrate again and still
get this error, enter 1 more
BG meter value.
Wait 15 minutes.
If no sensor glucose readings
appear on the display, the
sensor needs to be replaced.
Contact Technical Support to
report error (see Chapter 19).
Receiver
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