Dexcom G5 - Transmitter Error

Dexcom G5 Mobile System User Guide
362Troubleshooting
Transmitter Error
Device What you see Problem What you do
App
Transmitter not
working.
Sensor session
automatically
stopped.
Contact Technical Support
(See Chapter 19).
No Alarm/Alerts or readings
until transmitter is replaced.
Use BG meter.
You won’t get additional
alerts after confirming.
Receiver
App
Pairing failed.
No Alarm/Alerts or readings
until transmitter is replaced.
Use BG meter.
For more information:
• Tap ? in app
• See Chapter 6
Make sure transmitter is
snapped into sensor pod.
Sensor may not be inserted
correctly. Insert a new sensor.
For a replacement, contact
Technical Support (see
Chapter 19).
Receiver
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