Dexcom G5 Mobile System User Guide
53Set Up Your Display Devices
• Alarm/Alert notifications:
– To get Alarm/Alerts, app notifications must be allowed.
– Make sure your smart device settings allow Dexcom app notifications to show
on your lock screen.
– Android: All Alarm/Alerts are silent if you use the most restrictive Do Not Disturb
setting.
– Apple: Your Signal Loss Alert can't sound in Silent or Do Not Disturb.
• Battery: The app must always be running in the background and may drain your smart
device battery. Keep the battery charged. Avoid using power saving modes that could
turn off Bluetooth or vibration.
• Update manually: Automatic updates of the app or your device operating system can
change settings or shutdown the app. Always update manually and verify correct device
settings afterwards.
• Compatibility: Before upgrading your smart device or its operating system, check
dexcom.com/compatibility.
• Time: Don’t change your smart device time because it can make the time on the trend
screen wrong and the app may stop displaying data.
The receiver is a stand-alone medical device and used solely to monitor your glucose
trends. If you are concerned about missing an Alarm/Alert (for example, due to smart device
settings, app shutting off due to lack of storage, low smart device battery, etc.), bring your
receiver with you. If your smart device is broken or lost, use the receiver.
Dexcom G5 Mobile App Installation
Installing the app is easy! Simply download the Dexcom G5 Mobile app from your smart
device’s store. However, if your smart device has been jailbroken or rooted, do not install the
app.
Initial Dexcom G5 Mobile App Setup
Setting up your app is easy! You’ll need your Dexcom account
username
and
password
,
along with your
transmitter box
. Once inside, simply follow the setup wizard instructions. The
setup wizard walks you through safety information, suggested settings, entering transmitter
SN, setting your high/low glucose levels, and receiving CGM notifications.
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