Dexcom G5 - Hardware Error

Dexcom G5 Mobile System User Guide
356Troubleshooting
Hardware Error
Device What you see Problem What you do
Receiver
Won’t turn on:
Battery dead.
See Chapter 4.
Charge receiver using
electrical outlet, not
computer/laptop.
Full charge may take up to
three hours.
Receiver
After full charge
session:
Won’t turn on.
See Chapter 4.
Reset receiver .
1. Press and hold power
button for 15 seconds.
2. Release power button .
3. Press and hold the
power button for 2
seconds.
4. Release power button .
Receiver will turn on.
Processing screen appears
within 10 seconds after
releasing the power button.
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