Dexcom G5 Mobile System User Guide
296Need Help? You’re Not Alone!
By Phone
Available 24 hours a day, 7 days a week.
Dexcom Technical Support phone numbers:
Toll free: 1.888.738.3646
Toll call: 1.858.200.0200
17.2 Dexcom Patient Care Team
The Dexcom Patient Care Team is a group of Certified Diabetes Educators
(CDE
®
) and Registered Nurses (RNs) offering you customer care and individualized education
services around Dexcom CGM.
Your Dexcom Patient Care Team provides education and support throughout your CGM
experience, such as:
• Initial CGM product training
• Ongoing Dexcom product education (for example, how to use a specific feature)
• How to maximize Dexcom CGM use
• Dexcom CGM reporting software and features
• How to review and understand Dexcom CGM reports
By Email
Email: patientcare@dexcom.com
If you prefer to email, to help us help you best, include the following information in your email:
• Name of patient
• Patient’s date of birth
• Contact phone number
• Reason for inquiry or education needed
For additional Dexcom CGM education, check the Dexcom website:
dexcom.com/web-based-education.
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