Dexcom G5 - Share Status Troubleshooting Tips

Dexcom G5 Mobile System User Guide
395Sharing Is Caring
Share Status Troubleshooting Tips
What you see What it means What you do
Green check mark:
All connections are working.
N/A.
Issue with:
• Sharer’s CGM data
• Sharer's smart device
The Sharer should make
sure:
• A glucose value is on the
smart device
• Transmitter is in range
of the smart device
• Tap on blue ? to learn
more about how to
troubleshoot this issue
• Allow up to 10 minutes
for status to turn green
and a green check mark
to appear
If the Sharer continues to see
this, the Sharer should turn
off Share and then turn it
back on.
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