Dexcom G5 Mobile System User Guide
295Need Help? You’re Not Alone!
Dexcom has three support teams to help you, each with their own specialty:
• Dexcom Technical Support Team
• Dexcom Patient Care Team
• Dexcom Sales Support Team
17.1 Dexcom Technical Support Team
The Dexcom Technical Support Team helps you with all CGM system–related issues as well
as software-related issues. They provide replacement units, resolve technical issues, and
take product complaints.
Dexcom Technical Support does not offer medical advice
.
By Email
Email: TechSupport@dexcom.com
If you prefer to email, to help us help you best, include the following information in your email:
• Name of patient
• Patient’s date of birth
• Description of technical problem
• When it happened (date and time)
• Patient’s address
• Patient’s phone number
• Item SKU number and description (for example, name of the device)
• Lot number and/or serial number(s) of affected devices (for example, sensor)
• Your preferred contact method and information so Dexcom can reach you if needed. For
example: by phone 555-555-5555 after 5 PM Pacific Time
Chapter 17
Everything Else G5:
Need Help? You’re Not Alone!
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