Dexcom G5 Mobile System User Guide
361Troubleshooting
(Continued from previous page)
Device What you see Problem What you do
App
System didn’t
accept recent
calibration.
No Alarm/Alerts or readings
until fixed. Use BG meter.
For more information:
• See Chapter 7
• Tap
error
Wait 15 minutes.
Enter 1 calibration.
If error screen still appears
enter 1 more BG meter
value.
Wait 15 minutes.
If no sensor glucose readings
appear on the display, the
sensor needs to be replaced.
Contact Technical Support
to report error (see Chapter
19).
Receiver
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