Dexcom G5 - Page 361

Dexcom G5 Mobile System User Guide
359Troubleshooting
(Continued from previous page)
Device What you see Problem What you do
Receiver
Repeated
hardware error
(xxxxx displays
as a code).
This locks your screen.
Write down error code.
Contact Dexcom Technical
Support (see Chapter 19).
Check BG value using BG
meter.
App
No Bluetooth .
No Alarm/Alerts or readings
until fixed. Use BG meter.
See Chapter 5.
Go to smart device’s Settings .
Make sure Bluetooth is On.
If problem persists,
please contact device’s
manufacturer.