Dexcom G5 Mobile System User Guide
274Warranty: The Fine Print
This Limited Warranty does not cover:
1. Defects or damage resulting from accident, misuse, abuse, neglect, unusual physical,
electrical or electromechanical stress, modification of any part of the product, or
cosmetic damage.
2. Equipment with the ID number removed or made illegible.
3. All surfaces and other externally exposed parts that are scratched or damaged due to
normal use.
4. Malfunctions resulting from the use of the receiver in conjunction with accessories,
ancillary products, and peripheral equipment, whether hardware or software, not
furnished or approved by Dexcom.
5. Defects or damage from improper testing, operation, maintenance, installation, or
adjustment.
6. Installation, maintenance, and service of products or services other than the CGM
system (which may be subject to a separate limited warranty), whether provided by
Dexcom or any other party; this includes your cell phone or smart device and your
connection to the Internet.
7. Equipment which has been taken apart physically or which has had any of its software
accessed in any unauthorized manner.
8. Water damage to the receiver.
a. Receiver is not water resistant.
b. Do not get the receiver wet at any time.
Dexcom’s Obligations Under the Limited Warranty
During the Warranty Period, Dexcom will replace, without charge to purchaser, any defective
Dexcom receiver.
To return, you must send the receiver to an authorized Dexcom Technical Support
Department. Make sure you package the receiver adequately for shipping.
The return package needs to include:
1. Receiver
2. Sales receipt or comparable substitute proof of sale showing the date of purchase
3. Receiver’s serial number
4. Seller’s name and address
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