Dexcom G5 - Page 353

Dexcom G5 Mobile System User Guide
351Troubleshooting
(Continued from previous page)
Device What you see Problem What you do
App
Not getting
sensor glucose
readings.
No Alarm/Alerts or
readings until fixed. Use
BG meter.
For more information:
• Tap error
• See Chapter 9
Check transmitter—is
it properly inserted into
sensor pod?
Wait up to 3 hours while
the system fixes itself.
If not corrected after
3 hours, contact
Technical Support (see
Chapter 19).
Receiver
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