Scanning Problems 409
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Chapter 14
Scanning Problems
Scanner Operational Problems
Problems you may have while using the product often involve
the operation of your software and computer. Operation
problems usually occur because of:
❏ Incorrect setup of the interface
❏ Incorrect setup of your computer or software
❏ Incorrect operation of your software
See the Setup Guide to confirm that you have done the set up in
the correct way. Also, see the documentation that comes with
your computer and software for possible solutions.
The Print light does not come on.
Make sure the power cord is plugged into an electrical outlet and
the product is turned on by pressing the Power button.
If you cannot solve a problem, contact your dealer or a qualified
customer support person for assistance.
The product does not scan.
Try one or more of the following solutions:
❏ Wait until the Print light stays on in green (ready for
scanning).
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