422 U41840-J-Z125-7-76
Figure 254: Service Tickets Page
The Service Tickets page displays the following information about open service tickets:
● Ticket - The service ticket number.
● Request ID - The Request ID of the ticket.
● State - The current status of the service ticket (Open or Closed).
● Priority - The priority level of the service ticket (Low, Middle, or High).
● Last Update - The date when the service ticket was last updated by the system.
● Details - A brief description of the service ticket.
● Close All - Click to close all open service tickets.
● Show Tickets - Select an option to display Open tickets, Closed tickets, or All tickets.
● Get individual ticket - To display a specific ticket in the list, enter a ticket number and
click Apply.
I
Click a column heading to sort the rows in the table by that column. Click the column
heading again to reverse the sort order.
Use the Service Tickets page to perform the following tasks:
● View details for a service ticket, including recommended actions (see "Viewing a
Service Ticket" on page 423).
● Add information to a service ticket (see "Modifying a Service Ticket" on page 424).
● Send a service ticket to an e-mail address (see "Sending a Service Ticket" on
page 426).
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