U41840-J-Z125-7-76 423
● Close a service ticket that has been resolved (see "Closing a Service Ticket" on
page 427).
Viewing a Service Ticket
View a service ticket to see detailed information about the problem that caused the system
to generate the ticket and to view recommended actions.
To view a service ticket:
1. In the list of service tickets, click the ticket number.
The Ticket Details section at the bottom of the page displays information about the
service ticket, including the time the ticket was opened and closed, the ticket status, and
detailed information about the problem (see Figure 255).
I
The time indicated in the service ticket may not match the ETERNUS CS800
system time.
Figure 255: Ticket Details
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