CHAPTER 8
166
Troubleshooting
4/29/10 Rev G
Ink is leaking near the ink supply box
Problem Solution Notes
Is the ink pouch installed correctly? Ensure that the pouch spout
is inserted properly in the
drawer.
See “Loading the inks” on
page 39. If the problem
persists
seek technical
assistance.
Does ink leak from the pouch when it is
removed from the printer?
Ink valve is broken; replace
the pouch.
See “Loading the inks” on
page 39.
Ink is dripping out of the heads
Problem Solution Notes
Did you use more than three drops of
Daily Maintenance Solution when
swabbing the printheads?
Use only 3-5 drops of Daily
Maintenance Solution per
swab.
See “Clean Heads Procedure”
on page 84. If the problem
persists
seek technical
assistance.
Cannot print more than one job at a time
Problem Solution Notes
Are you unable to print more than one
job at a time?
Syslog address may be
invalid. Go to the Network
Settings web page and enter
0.0.0.0 as the Syslog address
(if not using Kiwi Syslog).
See “Network Settings” on
page 129.
Are you using an old version of ONYX
Rip and/or driver?
Update to the latest version
of ONYX and the latest
drivers.
System log may display
errors 800 or 801.
Is your Gateway address correct? Go to the Network Settings
web page and enter 0.0.0.0
as the Gateway address.
Contact your network
administrator for your correct
Gateway address.
Encoder test fails
Problem Solution Notes
Did the Y Carriage Steps/Inch—Y
Encoder Calibration test fail?
Seek technical assistance.
Table fans turn off
Problem Solution Notes
Did the table fan turn off immediately
after turning on?
Seek technical assistance.
One side of gantry not moving
Problem Solution Notes
Is one side of the gantry not moving up
or down?
Seek technical assistance.
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