192 Issue 3.3.2 / April, 2011
46-st-04 DISA action for unsuccessful call for each station
Recording the DISA Messages
A Console must be used to record messages. In default the Console station is111. From the console dial 8901
and follow the voice prompts to record Company Greeting messages. Full instructions for recording greetings
are given by the Voice prompts. If the VMC card is fitted then dial 8902 to record DISA messages. The VMU also
contains default greeting messages for each mode but that message says only “x greeting message not
recorded”
All prompts except the initial greeting message are already recorded on the MBU. The user should only need to
program Day, Night, Lunch Time, Holiday and extended greetings as required.
Programming Standard DISA
This assumes that you have followed the previous instructions to record DISA messages.
Set the timers in Mode 05-01-04 and 05-11-04, 05-17-04 to select answer time for Day, Night and Lunch
Set in mode 05-07-04 whether unsuccessful or no dial calls will revert to the operator or be disconnected.
Set in Mode 05-08-06 the time interval between retries when the call is attempting to connect to a station. It is
important that the DISA timer is set to longer than the Call forward no Answer timer or DISA calls may not go to
the VM when required.
Set in Mode 05-08-07 the time interval that is left for the customer to complete dialing after hearing the greeting
message.
If Polarity reversal or Clear Forward are used then set the appropriate mode to suit your network.
It is preferable to use DISA busy tone detect to clear down calls as no input is required from the Exchange and
no additional charges can be incurred.
If callers are to access an outside line after DISA answer then this must be enabled in Mode 05-11-05. Calls
through the system using this feature will be controlled by mode 05-06-06 which is a timer to make certain that
calls do clear down when 2 trunks are tied together. When a timer is set the parties to the call will receive a tone
just prior to the time elapsing and can send a DTMF digit to the system to extend the call for another time period
before again alerting the parties to the next timeout period.
Set Mode 05-11-06 to the number of retries that an unanswered call or a call to a busy station will make before
cutting the call. If supervision is available to clear down when the caller hangs up or DISA Busy tone detect is
used then this should be set to 9 which means that it will retry until the caller hangs up.
Mode 05-15-01 sets the date stamp setup whether it is US order or English order.
Mode 05-16-03/04 Enables / Disables dual language service and selects which digit to dial to access the second
language service after DISA answer.
If Callers are allowed to access an outside line then a password must be set in Mode 13-02
DISA is enabled on a trunk by trunk basis in Mode 35-tk-04. The options are as follows,
0 = Day - Disable Night - Disable
1 = Day - Disable Night - DISA Enable
2 = Day - DISA Enable Night - Disable
3 = Day - DISA Enable Night - DISA Enable
4 = Day - Disable Night - ECF Enable
5 = Day - ECF Enable Night - Disable
6 = Day - ECF Enable Night - ECF Enable
7 = Day - DISA Enable Night - ECF Enable
8 = Day - ECF Enable Night - DISA Enable
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