Issue 9 October 1998
11-1
Lucent Technologies
11
Troubleshooting
Overview
This section covers engineering and installation services, some basic
troubleshooting techniques, a description of upgrades/product changes (PCNs),
and how to obtain technical support.
Engineering and Installation Services
The Lucent Technologies Customer Technical Support (CTS) organization is
committed to providing customers with quality product support services. Whether
you need assistance in engineering, installation, normal system maintenance, or
disaster recovery, the support staff provides you with the quality technical support
you need to get your job done. Each segment of the CTS organization regards the
customer as its highest priority and understands your obligation to maintain quality
service for your customer.
Within the CTS organization, the Engineering and Installation Services group
provides a highly skilled force of support personnel to provide customers with
quality engineering and installation services. These engineering and installation
specialists use state-of-the-art technology, equipment, and procedures to provide
customers with highly competent, rapid response services. These services
include analyzing your equipment request, preparing a detailed specification for
manufacturing and installation, creating and maintaining job records, installing the
equipment, and testing and turning over a working system. When the CTS
organization provides job records and installs the equipment, changes affecting
operation of the system are automatically identified and applied to the system at
no additional cost.
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