11-6
Issue 9 October 1998
363-206-204
Troubleshooting
COACH Description
The DDM-2000 is fully supported by COACH. COACH is a system of on-line
support tools which provide product news and bulletins, diagnostic services,
compatibility information, and on-line documents. The COACH tools reside on a
dedicated time-share computer accessible over toll-free lines and are available 24
hours a day, 7 days a week. The following COACH tools are available:
For information on obtaining a COACH login, contact:
COACH Software Development
Department jc09320d0
Lucent Technologies
1600 Osgood St.
North Andover, MA. 01845
Telephone:
1-800-238-4021
OR
FAX to:
1-978-960-1772
Required Product Changes
During the life of a product, changes in the field may be required to correct an
existing or potential problem. Product changes are issued in the form of Product
Change Notifications (PCNs). The customer is notified about PCNs through the
Design Change Management System (DCMS), which is an on-line tool similar to
COACH. For more information regarding DCMS, contact 1-314-891-4213 or
1-314-891-3660.
Diagnostic Dictionary Contains previously encountered problems and their solutions.
News and Bulletins Immediately after a user logs into COACH, the news and bulle-
tins tool displays bulletins containing urgent iinformation related
to the product. Users are informed about the presence of news
items, which are less urgent, and can be read at their leisure.
Compatibility Data This tool lists solutions to hardware/firmware configuration prob-
lems in the form of product changes which are available.
COACH User’s Guide This is an on-line version of how to use COACH
CN (Change Notice) Tool This tool contains all change notices.
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