Maintenance & Troubleshooting 10 - 11
Mobile computer
battery is not
charging.
Mobile computer was
removed from MSR or
MSR was unplugged
from AC power too soon.
Ensure MSR is receiving power. Ensure mobile computer is
attached correctly. Confirm main battery is charging. If a mobile
computer battery is fully depleted, it can take up to four hours to fully
recharge a battery (if the mobile computer is off and longer if the
mobile computer is operating).
For Windows Mobile 5.0 devices, view battery status by tapping
Start
>
Settings
>
System
tab >
Power
icon.
For WinCE 5.0 devices, view battery status by tapping
Start
>
Settings
>
Control Panel
>
Power
icon.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The mobile computer is
not fully attached to the
MSR.
Detach and re-attach the MSR to the mobile computer, ensuring it is
firmly connected.
During data
communications,
no data was
transmitted, or
transmitted data
was incomplete.
Mobile computer
detached from MSR
during communications.
Reattach mobile computer to MSR and retransmit.
Incorrect cable
configuration.
See the System Administrator.
Communications
software is not installed
or configured properly.
Perform setup as described in
Chapter 2, Accessories
.
Table 10-9
Troubleshooting the Magnetic Stripe Reader (Continued)
Symptom Possible Cause Action
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