10 - 6 MC909X Integrator Guide
Four Slot Ethernet Cradle
Table 10-4
Troubleshooting the Four Slot Ethernet Cradle
Symptom Cause Solution
Attempt by the mobile
computer to
ActiveSync failed.
Cannot perform
ActiveSync
connection.
ActiveSync over an Ethernet connection is not available with
Microsoft Mobile 5.0 or Microsoft CE 5.0 and ActiveSync 4.1.
During
communications, no
data was transmitted,
or transmitted data
was incomplete.
Mobile computer
removed from cradle
during
communications.
Replace mobile computer in cradle and retransmit.
Mobile computer has
no active connection.
An icon will be visible in the status bar if a connection is currently
active.
Mobile computer has
successfully connected
through the cradle, but
no data is being
transmitted over the
connection.
Data is being
transferred over the
wireless link.
Temporarily disable the radio link to force data transmission
through the cradle. Tap the wireless LAN icon from the systray
on the Today screen.
Tap the Mode/General tab. Enter an in-valid value in the ESSID:
text box and tap the
OK
button. Power cycle the mobile
computer. Verify that your radio link has been disabled (the
wireless LAN icon has a red box with a “!” on it).
Once you have completed your data transmission, re-enable
your radio link.
All Communication
Status LEDs are
flashing red.
The unit could not
configure itself, or it
has lost the lease on
its IP address.
Connect the unit to an Ethernet network with a correctly
functioning DHCP server.
Failed automatic cradle
configuration via local
DHCP service.
Connect a properly configured DHCP server or DHCP relay
agent to the subnet, and power cycle the cradle. Check the
DHCP server log to verify that the cradle is receiving a response
to its DHCP request.
The Ethernet link may
be down.
Ensure the ethernet cable is connected to an active hub.
Communication Status
LED does not light up.
Mobile computer has
been inserted
incorrectly into the
cradle.
Remove, wait a minute, and then reinsert the mobile computer,
ensuring it fits snugly onto the connector at the bottom of the
cradle.
Cradle is not receiving
power.
Ensure the power supply is securely connected and receiving
power.
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