10 - 2 MC909X Integrator Guide
•
Do not crush, puncture, or place a high degree of pressure on the battery.
•
Severe impact from dropping any battery-operated device on a hard surface could cause the battery to
overheat.
•
Do not leave or store the equipment in or near areas that might get very hot, such as in a parked vehicle or
near a radiator or other heat source. Do not place battery into a microwave oven or dryer.
•
Do not dispose of batteries in fire.
•
If you suspect damage to your equipment or battery, call Motorola Enterprise Mobility support to arrange for
inspection. See Service Information on page xxi for contact information.
Troubleshooting
Mobile Computer
Table 10-1
Troubleshooting the Mobile Computer
Problem Cause Solution
Mobile computer does
not turn on.
Lithium-ion battery
not charged.
Charge or replace the lithium-ion battery in the mobile computer.
Lithium-ion battery
not installed properly.
Ensure battery is installed properly. See
Installing and
Removing the Main Battery on page 1-6
.
System crash. Perform a warm boot. If the mobile computer still does not turn
on, perform a cold boot. See
Resetting the Mobile Computer on
page 1-12
.
Rechargeable
lithium-ion battery did
not charge.
Battery failed. Replace battery. If the mobile computer still does not operate, try
a warm boot, then a cold boot. See
Resetting the Mobile
Computer on page 1-12
.
Mobile computer
removed from cradle
while battery was
charging.
Insert mobile computer in cradle and begin charging. The
lithium-ion battery requires less than four hours to recharge fully.
Cannot see characters
on display.
Mobile computer not
powered on.
Press the
Power
button.
During data
communication, no data
was transmitted, or
transmitted data was
incomplete.
Mobile computer
removed from cradle
or unplugged from
host computer during
communication.
Replace the mobile computer in the cradle, or reattach the
Synchronization cable and re-transmit.
Incorrect cable
configuration.
See the System Administrator.
Communication
software was
incorrectly installed or
configured.
Perform setup. See
Chapter 2, Accessories
for details.
Ensure that Microsoft ActiveSync 4.1 or greater is installed on
the host computer.
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